After your tutor application is approved, you will officially enter a 2 week long probation, in which your teaching quality is to be evaluated based on the following standards:
The sessions answered as a trainee tutor 「 will not 」be counted towards your payout.
Two weeks later, you will receive a notice from our team for final result.
When you officially become our Snapask Certified Tutor, you are entitled to request cashout for your hard work and join our special tutor payment bonus schemes.
We are not shy about promoting great tutors! You might be featured on our homepage every month based on your activiness and performance.
a. You will receive an instant notification every time a new question is being asked by a student on any of your approved subjects. Before picking up a question, please make sure you understand the question and you can start the session promptly.
b. Preview the question by tapping onto the photo for enlargement.
c. Enter the session by tapping the “Answer” button only when you know how to answer the question!
Please be aware that due to the highly competitive nature of Snapask, the question pick up rate can be extremely high. As such, it is possible that by the time you clicked on a question, the session has already been picked up by another user. In situations such as this, please do not worry, and continue to try picking up the next session when it appears.
a. You may communicate with the student through text, images, and audio messages. Feel free to choose whichever you think will be the most efficient in explaining the question for the student.
b. Instead of providing students with a direct answer straight away, you are required to provide step-by-step guidance when answering the question, in order to ensure that the students can fully understand the reasoning behind the answer.
c. You may exit and re-enter the session later by tapping the “ <” button on the top left corner.
a. Once you have fully explained the session, and believe that the student have no further follow-up questions, you may end the session by simply clicking “End Session” button under “... ” on the top right corner.
A system message will then pop up for the student to confirm they understand. Please be aware that the student has the right to request further explanation or time based on their response to the system message.
Students have the option to rate their experience with the tutor at the end of each session with the rating of 1-5, with 5 being the highest. You will be notified of the user and ratings given. Please note that students have the right to decline leaving the session a rating. When this happens, it will not negatively affect your overall rating.
Your performance will be evaluated by Snapask Team and the students themselves based on the following rules. We encourage you to watch the PDCA video to get a proper understanding on this rule.
Please be aware that any answer given without clear explanation is considered insufficient and the session would be further invalidated.
Be sure to complete your tutor profile so our students know who you are! One of the most important features on your profile is your profile picture! Did you know? By including a presentable picture of yourself will directly increase the chance of being "favourited" by students and receive higher ratings!
To ensure a student friendly community, your profile should be aligned with the following rules. Or else, we would ask you to revise your profile. We also reserve the right to deactivate your account activity temporarily or permanently until your profile is revised accordingly.
After you pass probation and become our Snapask Certified Tutor, you will be able to request a cash out when you meet the minimum of 25 valid sessions for each cashout request.
To make a cash out request, just tap “Settings” and click “Cash Out”.
You can submit cash out requests before the last day of each month. Please note that any request after the last day of each month will be processed the month after next month. Also, you will not be able to request for cashout on 1st day of every month.
Tutors are encouraged to request for a cashout monthly. If a tutor has not been active for more than six months after his/her last session, Snapask will review the eligibility of cashing out even if tutor does not have 25 sessions and deactivate the tutor account until future correspondence are made.
Snapask will process the requests within 10 working days and we will evaluate all sessions from the entire month, and of the previous months which have not been cashed out before.
After evaluation, we will cash out the amount of all validated sessions.
You must fill in
1. Bank name
2. Account number
3. Account holder name
The payment offered as compensation for answering questions will be a flat-rate of MYR 1.50 per session, with the amount being added to your account’s record.
With approximately 5 questions answered per day, you will be able to earn a monthly reward of MYR 225!
We often have special tutor payment bonus schemes so keep an eye out on how you can earn more as a tutor!
We will transfer the payment to the bank account you have specified in the app. You will receive a confirmation email when the cash out process is completed. Please note that it may take up to 10 working days for payment clearance.
Kindly make sure you have inputted your complete bank account details correctly to ensure a smooth cashing out process.
As a tutor, you are obliged to give an explanation in every session.
You are required to guide students to understand the concepts related to the question and provide guidance step by step. Snapask will be taking strict measures to check individual sessions upon your cashout request and on a daily basis.
Any misconduct and sessions that are not aligned with Snapask policy, regulations and standards will be cancelled or invalidated. Cancelled and invalid sessions will not be counted as a valid payout and Snapask has the right to put tutor payout on hold or cancelled if tutor violates the Snapask policy, regulations, and standards.
*Snapask has the right to invalidate sessions on a case-by-case basis.
*If you believe such invalidation might be caused by misuse or misunderstanding, you are advised to raise it to our team.
*If you have more than 10 invalidated sessions per month, you will be temporarily deactivated for 2 weeks next month.
You are reminded to abide by the below rules and regulations at all times when providing services via our platform. To get a better understanding of it, you may view our Code of Conduct video.
Please do not pick up a session unless you are certain that you can provide a detailed answer and explanation. This could avoid unwanted frustration from students as they would have wasted their question quota without receiving adequate assistance. You could also avoid receiving a low rating.
Please ensure that you have adequate time to explain the answer in full before picking up a question. It is not acceptable to end a session by just giving a short answer without adequate explanation and using ‘not having time’ as an excuse. Neither will be acceptable for tutors to pick-up a question, but not answer it for an extended period of time, even with the intention of answering it later on.
Snapask is an education service platform, and not a social network. To maintain the quality of service and to protect the privacy for all parties involved, exchange of contact details with students is strictly prohibited on Snapask. Violators will have their accounts suspended from the app. If a student attempt to ask for your private information, please politely explain the terms and conditions, and decline the request.
In order to maintain a pleasant learning environment for everyone, the use of foul language and abusive behavior is strictly prohibited under any circumstances. Should you encounter any inappropriate behaviors from students on our platform, please do not hesitate to contact our Customer Service.
In order to maintain an honest and genuine service on our platform, all fraudulent activities are strictly prohibited. Some common cases include tutors being directly associated with multiple accounts in order to maximize their profit. Such cases will directly result in an immediate forfeit of all associated cashout, deactivation of account, and in serious cases legal action based on theft ordinance.
Case 1: Empty sessions without answers or solutions provided may be considered as a fraud or invalid session.
Case 2: Frequent and direct associations between a student and tutor account may also be considered as fraud cases. Fraud checking will be conducted on a case-by-case method.
Dishonest actions that are suspected to be fraud cases will result in your tutor account or associated accounts being terminated immediately without warning and also your payout withheld or not counted.
Violation of the above regulations may result in the following consequences:
That question will not be counted towards your payment
If you didn’t follow the regulations during your session, the session will not be counted towards your payment.
You will receive a warning
When you step on line for the first time, you will receive a warning email, and your Snapask Tutor account will be temporarily suspended for 2 weeks.
Heavy and repeated violations will result in immediate termination of your Snapask Tutor account without warning.
We run regular checks on tutor quality. You will be disqualified and have your tutor account terminated, if you:
You can contact our Customer Service department through the app or email us at firstname.lastname@example.org. To reach out to our customer service team, just tap the “Settings” icon, click “Get help”, and follow the steps provided.
If the student raises follow-up questions related to his/her initial question, we encourage you to answer the question in the hope of better explaining the concept. However, if the follow-up question is clearly a separate question or on a different concept, you may politely remind the student to raise another question within the app.
You may also suggest for the student to utilise time-based sessions for questions where there might be more follow up questions.
We know it can be very frustrating when you don’t get the ratings you deserved despite trying your hardest. You can request for an appeal by reporting abuse after the session has ended.